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Frequently Asked Questions


Q: What is ?

A: is a leading Business To Customer and Online To Offline e-Commerce marketplace that has revolutionized global online trade in Africa. We provide a world leading online trade platform for global sellers and African buyers. As a buyer, you can buy in small wholesale lots, even if you order only 1 item here.


Purchase Flow


Buyer Questions


Q: How can I sign in & register on as a buyer?

A: In order to buy an item on , you have to first sign in

  1. If you have already registered: please sign in. Enter your email address or your mobile number and password, click the "Sign in" button on our homepage on Or directly click
  2. If you haven't registered: click "Register” on our homepage in My Account on, complete the simple application form and click "Create an account" button. Or directly click

Helpful Hints

  1. The email address and mobile number you use for your login name should be valid.
  2. The name you choose should be exclusive and it cannot contain an email address, website address, or other contact information.
  3. You may have more than one account on according to your individual needs.


Q: How can I buy products on ?

A: Please follow the 5 steps:

  1. Buyer searches for products and places an order at search for and evaluate an item, communicate with online representative, and then add to cart.
  2. if Buyer makes payment, will arrange to deliver package or service.
  3. delivers package, Buyer will get tracking information.
  4. When the payment is cash on delivery, Buyer receives package and checks quality and quantity of item(s) and pay delivery the total fee.
  5. Buyer completes order and gives feedback and product review.


Q: How do I search for products on

A: The first method: Click on the category name on the left of the homepage to view the products we have within those categories ;

The second method: Buyer can use the search bar located at the top of our homepage to find your wanted products.


Q: How do I make payment?

A: has two payment options: Cash on Delivery & Mobile Money. And more payment options are developed in progress.


Q: How soon will I receive my items after my order placed?

A: promises the swift speed to process the orders. In ordinary the standard delivery timeline is 2-4 business days. Time in transit varies depending on where you're located. You can communicate our online customers’ service centre for more detail about the delivery time. Also, delivery may be delayed for holidays or natural accidents.


Q:Can I pick up my item instead of having it delivered?

A: offers a convenient delivery service to your home or office. We are also able to give customer packages from our warehouse.


Q:How do I pay for shipping?

A: The shipping charge is applied based on your shipping address and your order weight. Now supply free delivery within Kampala.


Q:What can I do when I have received an item that is damaged or not working?

A: If you think you have received a defective, please contact us. Please make sure you contact us within 30 working days after the time of the delivery.

For the cash on delivery order you can check the order immediately. If you have find the damage, please ensure that the item is in its original box or package, has not been used or worn and you have the delivery receipt. You will receive a voucher for the amount of your purchase that can be used for future orders at Hi2shop.


Q:What can I return an item that is damaged or not working?

A: If you want to return a product on Hi2shop, please follow these steps:

  1. Create a return request online. You can return the product bought on Hi2shop within 30-days of delivery.
  2. Login to your Hi2shop Account and go to MY ORDERS section.
  3. Select the item you wish to replace and click on the Return/Replace link against the order.
  4. Choose return option and fill in the required details.
  5. Once the return request is created, we will ensure that the return is processed as soon as possible.


Seller Questions


Q: How can I sign in & register on Hi2shop as a seller?

A: If you want to sign in & register on Hi2shop as a seller, please email us to or call us on +256 414 222 066 to ask for the application materials.


Q: What kinds of qualification should I required ?

A: All legitimate persons, stores, factories, shops, dealers and retailers are welcome, especially the excellent brands


Q:What kinds of products could I sell on Hi2shop?

A:All the kinds of products list of in the catalog on Hi2shop homepage could be sold, if your products are not belong to the catalog, please email us to or call us on +256 414 222 066 to ask for details.


Q:How can I get money back when my products have been bought by customers from Hi2shop?

A:Hi2shop will pay the money to you as the contract signed equally.


Q:What kinds of support can I get from Hi2shop?

A:Hi2shop will supply for our vendors operational support services and marketing services to suppliers of quality products ;through self- logistics, ensure a smooth products transaction on platform ; perfect payment system to ensure suppliers working capital run timely.


Q:What should I do after the order have made on Hi2shop?

A:Hi2shop will apply our own team to deal with the order,if the stock is on your warehouse, we also will cooperate with our vendors to satisfy your order.

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