This Buyer Protection covers all the users registered in Hi2shop.com,protects our customers to buy goods and services safely and confidentiality. Your safety and satisfaction is our most important feature.
We're committed to creating the Web's best African marketplace. That's why we've enhanced our customer service pledge to make it easier and more secure than ever to buy on Hi2shop.
Guaranteed Secure Payments on Every Order
Your payment information is provided directly to Hi2shop.com (not to the seller). Hi2shop.com uses leading data encryption and bank-level security to ensure your payment details are safe, protected, and out of harm's way from intruders.Your payment is not released to the seller until you confirm successful delivery of your order.
Refund if your item is not delivered or as described
Buyers can open a "Return and Refund" request with our customers services center 7-30 days after the order has been dispatched.
If the buyer and the seller cannot reach an agreement within 10 days, the case will automatically be escalated to Hi2shop Resolution Center.
Hi2shop Resolution Center will proactively mediate your dispute case and bring it to a swift conclusion.Hi2shop will offer a full refund in the event of the following outcome(s):
You never received your item(s).
You package has arrived damaged.
You receive item(s) that are significantly different from what the seller advertised.
For more information regarding our "Return & Refunds", please click here（link to Return Policy）.
Buyer Protection after order confirmation
If your order is confirmed and the payment has been released to the seller, and you have still not received the item(s) or have problems with the item(s) you received, you will still have 30 days to open an after-sale dispute with Hi2shop if you have not reached a solution with the seller.
Hi2shop will help you negotiate with the seller, however, special items such as Food, Wedding Dresses, Underwear, Wigs, Jewelry as well as custom made item(s) and items that have been used or damaged cannot be returned. If you have received this kind of item(s), you will need to open a dispute within 7 days of receiving it, otherwise your case will be declined.
Get in touch
First contact the seller to try resolve the case.
No response from seller
If the seller does not reply within 3 days, please contact us.
Your money back
If we can't help you resolve the issue, you can submit a claim to Hi2shop CEO.